Unisoft acknowledges that a Trust's IM&T resources are there to support the major hospital-wide systems. Therefore if Unisoft users encounter problems with their application they are prompted to call the Unisoft help desk first.

The help desk number is 020 8367 2103. As all applications are designed
and written in-house calls to the help desk are answered by the
programmers themselves.

This ensures users receive prompt high quality support and advise.

There is nothing Unisoft does not know about its applications, and in 95%
of the cases all issues are resolved within the one call. Only if the problem
is outside the control of Unisoft, such as a network failure, will the user be
referred to the hospital's IM&T help desk.

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