Unisoft acknowledges that a Trust's IM&T resources are there to support the major hospital-wide systems. Therefore if Unisoft users encounter problems with their application they are prompted to
call the Unisoft help desk first.

As all applications are designed and written in-house calls to the help desk are answered by the programmers themselves.

This ensures users receive prompt high quality support and advise.

There is nothing Unisoft does not know about its applications, and in 95% of the cases all issues
are resolved within the one call. Only if the problem is outside the control of Unisoft, such as a network failure, will the user be referred to the hospital's IM&T help desk.

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